WAPPoint Helpdesk Knowledgebase Card Machines
Pocket POS / Tap On Phone App

Knowledgebase Card Machines Pocket POS / Tap On Phone App

Articles in this category

PocketPOS - How to pair your PocketPOS with your phone

How do I pair my Pocket POS with my smartphone/tablet via Bluetooth? Hold in the green tick button on the Pocket Pro & let go as soon as the Bluetooth icon in the left-hand corner of the screen s...
PocketPOS - I have two mobile phones, can I link them both to one PocketPOS™ with the same log on credentials?

Yes, a PocketPOS™ device can be paired with multiple smartphones, tablets and iPads using the same log-on credentials. Each will need to be paired one at a time with the Pock
PocketPOS - Authentication failed error

If you have not used your Pocket POS in more than 2 months, please contact WAPoint support on 021 3000121 or log a support ticket in order to check if your logins need to be reactivated. If you have...
PocketPOS – Denied: Error Code 4

The issue might be one of 2 reasons:

PocketPOS – Cannot view the Merchant Receipt

Go to settings on your smart phone

PocketPOS - System Tampered

If the screen shows System Tampered, the software is corrupt. This could be caused due to non-regular use and the device was not able to update itself correctly or if the devi
PocketPOS - 'Duplicate Merchant Reference number' or 'Error code 225'

This can happen when there is a dip in the mobile internet connection or if you are using your own reference numbers and you have used this number before. Every transaction re
PocketPOS - Getting an “unauthorized application status..” error message when doing transactions.

The account could be inactive or suspended. Please contact WAPPoint on 0213000121
PocketPOS - Device not charging

Test the charger by plugging your phone into the Pocket Pro charger or try to charge the device with a similar android phone charger. If that does not work then the charger is faulty. If it does char...
PocketPOS - How to view transaction history

Once you have signed in with your login details, tap on the ‘History’ button on the top right of the application. Tap on the transaction you want to view in order to SMS or email it to yourself

PocketPOS - Where do I download the Nedbank PocketPOS™ App?

Download the free Nedbank PocketPOS ™ App from the Google Play/Apple App Store onto your smartphone / tablet by searching ‘PocketPOS’ *Ensure your country is set to South Africa on an iPhone otherwise...
PocketPOS - How to I make a sale on the device

Make sure that your Smartphone is successfully paired with the PocketPOS device Login with the User Group, User Name & Password as supplied to you by WAPPoint Enter the Amount & your invoice ...
PocketPOS - Is Nedbank PocketPOS™ secure?

Nedbank PocketPOS™ has the same security as that mandated in conventional POS solutions. Unlike other popular MPOS (mobile POS) systems, that offer reduced forms of authentication (swipe and signature...
Tap On Phone App - How to activate NFC

To see if your device is NFC compatible or to activate the NFC function on your android phone in order to use the Tap On Phone function in the Pocket POS App: Go to settings and search for NFC If not...
Tap On Phone - How it works (video)

How to log into your app and how the app works: https://www.youtube.com/watch?v=EMoZEu0dLkc&list=PLjWWGvIFJ4EO3K1f8byUyC8il36nDfs88&index=11  How to use the Tap On Phone app with your customer...
PocketPOS - Status failed, Error code 4 (Invalid issuer public key, hash check failed)

If you get 'status failed, error code 4', please uninstall your Nedbank Pocket POS app and reinstall it from the play store. *Note: Please allow all permissions when asked If you still get this error ...
PocketPOS - Why does the reference numbers not show on my statement

Reference numbers do not always show in the transaction history or on your statements. We advise to keep an invoice book on hand should you you require te keep track of the reference numbers and payme...
PocketPOS - General Error / Cert Download Failed Error

If you are trying to login to your PocketPOS App and you get General Error or Cert Download Failed Error, please try the following: Go into your phone's settings Go to Apps Scroll to PocketPOS Go int...
Tap On Phone - " Tap on Phone transaction started please wait " loop

When you are doing a Tap On Phone Transaction for the first time and get this message " Tap on Phone transaction started

Masterpass QR code - How customers can pay using your QR code

The Masterpass QR code is one of the 3 features in the PocketPOSTM App and can also be requested as a Stand alone image you can dd to your Social media,invoices or website pages for easy payment. Have...