WAPPoint Helpdesk Knowledgebase Card Machines
MiniPOS APQT / PrintPOS Card Machine APW3 / TabletPOS APT1

Knowledgebase Card Machines MiniPOS APQT / PrintPOS Card Machine APW3 / TabletPOS APT1

Articles in this category

PrintPOS APW3 - How to Reprint settlement slip (Version 2)

If your device did not print a settlement slip or you are looking for a certain date's transactions, you can reprint the settlement slip Note: The devices settle automatically at 8:30 without printing...
MiniPOS APQT / PrintPOS APW3 - How to Settle Account At End Of Day

Watch this video how to settle your card machine: https://youtu.be/Lve4SDNIowc  Note: The devices settle automatically at 8:30 without printing a slip. Only when merchants settle manually, will you ge...
MiniPOS APQT / PrintPOS APW3 - How to accept card payments on your Cashier App

View the video here on how to use the Cashier App to accept card payments on your PrintPOS or MiniPOS: https://youtube.com/shorts/gn4j-7KrB50  (Version 1 - Can only trade on mobile network) https://yo...
MiniPOS APQT - "Error: Contactless card application selection failed"

This can occur on the MiniPOS (APQT) device. The wifi must be off completely when doing a transaction on MiniPOS (version 1). Drag menu down with your finger from the top of the screen to put the wifi...
PrintPOS APW3 - How to sell airtime from your card machine (Top It Up User Guide)

If you have signed up for VAS services and you completed your application form, you will be contacted by Top It Up once your application has been approved. They will give you your login details to use...
MiniPOS APQT / PrintPOS APW3 - How to generate airtime vouchers from your card machine

Watch this video on how to purchase airtime vouchers from your card machine when customers request it: https://youtu.be/6kw8eKBbOMM 
PrintPOS APW3 - Why is my device only printing 1 receipt?

If you want your device to print a merchant receipt and a customer copy after every transaction, please contact us on 021 3000 121 and we will log in over Anydesk and change your device settings for y...
MiniPOS APQT / PrintPOS APW3 - How to process a cashback

Open your Cashier App & Click on 'cash back' Enter the purchase amount of the items the customer wants to buy ie:R10 Then enter the cashback amount ie: R50 The device will then show the two amount...
MiniPOS APQT / PrintPOS APW3 - Parameter download unsuccessful error

Version 1: (cannot transact on WiFi)
MiniPOS APQT / PrintPOS APW3 - Cashier App User Guide

In this user guide, you will learn

MiniPOS APQT / PrintPOS APW3 - Why did all the transactions disappear after I pressed 'settle account'

When you press Settle Account on your device, it banks all of the transactions that have been captured on your device. Meaning, all the info on the device clears to free memory, but all the transactio...
MiniPOS APQT / PrintPOS APW3 - How to void a transaction

Watch this video on how to void a transaction: https://youtu.be/X5-BPY_hVYw 
MiniPOS APQT / PrintPOS APW3 - Error: SYS015 Trans-amount

The minimum transaction you can put through is R6.

MiniPOS APQT / PrintPOS APW3 - Error:java.net.Socket TimeoutException:failed to connect

When you get this error do the following: -Ensure the WiFi
MiniPOS APQT / PrintPOS APW3 - Error Codes

In messages from the server, this represents the response code from the authorizer. The following action codes are generated by TermApp.ISO: 300 File action successful 301 File action unsupported 302 ...
MiniPOS APQT / PrintPOS APW3 / APT1: My logins have disappeared and I can't log in

Minimize the app by using the 3 stripes on the bottom left of the device. The window can be accessed now by using the square button on the bottom of the device. Swipe the Addpay Cashier app window to...
MiniPOS APQT / PrintPOS APW3 / APT1- Operator ID doesn't exist

Minimize the app by using the three stripes button on the bottom left of the device. Click on the square button next to list button and the minimized window will appear. Click on the X that is on the ...
MiniPOS APQT / PrintPOS APW3 - Unauthorized permissions, some functions can not be used!

-On your home screen, select the red Settings Icon -Select Apps & Notifications -Select the See All Apps arrow > -Search for AddPay Cashier and select it -Go to permission and make sure all fun...
MiniPOS APQT / PrintPOS Pro APW3 / APT1 - I can't saettle my device with the yellow button

Nothing happens when I click on the yellow button to settle my device. If I try to do a transaction, the device tells me to settle the transaction first.   1.Go to the device settings  
MiniPOS APQT / PrintPOS APW3 - 'unknown print exception' error 0000

When you are trying to print a slip and you get an 'unknown print exception' error, this means that your battery is too flat to print. Please charge it to 15% and try again.
MiniPOS APQT / PrintPOS APW3 - I cannot find any Apps, only settings

If your device has seemingly lost all its apps, you've probably set your device to the wrong launcher by accident. To rectify this: - Go to settings- Apps and Notifications- App Info- Scroll down to L...
MiniPOS APQT / PrintPOS Card Machine - No 4G signal or communication failure (signal troubleshoot)

Version 1 (Works on SIM cards only)Swipe down on the signal bar to see the 4G signal. If you don't have 4G signal on the SIM cards do the following step below: Version 2 (Works on Wifi & SIM cards...
MiniPOS APQT / PrintPOS APW3 - 'read data fail' error

If you get a 'read data fail' on your device while trying to put through a transaction, please try the following: 1. Settle your device if possible 2. Go to settings > apps > look for the cashie...
MiniPOS APQT / PrintPOS APW3 - 'Restricted card' error

When you get a restricted card error, it normally means the cardholder must contact their bank to find out what the issue is. In many cases, this error can be resolved by inserting a card if you tappe...
MiniPOS APQT / PrintPOS APW3 - 'enter offline pin'

If you get the request to enter a 'offline pin' on the screen AFTER the customer inserted their card, this normally means that the customer must put in their pin. If however this is asked before the c...
MiniPOS APQT / PrintPOS APW3 - My logins for the Cashier App has dissapeared

The Cashier App of the MiniPOS & PrintPOS has logins already set as default, you just need to click on the button below to sign in.