Articles in this category How long does it take for payments to be released Payments will be released on the 1st or 2nd business day after the transaction date depending on when we receive the funds from the acquiring bank. How to use the CRM Merchant Portal The CRM is your Merchant login area to get an overview of your account online. View your account, payment history, transaction fees and history, find an invoice or statement and more on the CRM backen... How do I change my bank details? To request change of bank details we need the following documents to be sent to accounts@wappoint.co.za: 1. A bank statement to prove the new bank details or official bank document confirming your ban... How do I reverse a transaction? Due to fraud that occurred on our devices in the past, we have restricted the option to process reversals on all our devices except a few of our office terminals. As a result, we can only process reve... How do I cancel my WAPPoint account or monthly subscribtion? To cancel your account whether you have a purchased device, rental device or an online payment portal, you need to notify us 30 days in advance via any of the following methods: Send an email to supp... Why have I been invoiced for the rental amount if I made the turnover for a free rental? We bill everyone around the 25th for the last day of the month. If the system sees that by the 25th, turnover has not been reached it will make an invoice and load the debit order but if they reach it... Why is my payments taking so long to reflect in my bank account? Understanding how our payments work: All the transactions banked before 9pm in the evening is processed the next day, for the banks to pay out the funds to us during that day. (the PrintPOS/MiniPOS de...
